Refund Policy

Refund and cancellation rules

This policy explains refund handling for memberships, digital resources, service bookings, App Store / Google Play in-app purchases and Web payments.

Last updated: July 2026

Platforms and payment methods

Refunds for in-app purchases made through Apple or Google are handled by those platforms under their rules.

For Web, Stripe or other web checkout orders, Machi reviews order status, usage, service progress and local law.

Downloaded, unlocked or accessed digital resources are usually not refundable without cause unless required by law or there is a material issue.

Services not yet started may be cancelled or rescheduled under order rules. Late cancellation, lateness or no-shows may incur fees.

If service has started, human work was invested or third-party costs occurred, only partial refunds or no refund may be available.

Send order number, account email, reason and relevant screenshots to hi@machicity.com.