Refund Policy
Refund and cancellation rules
This policy explains refund handling for memberships, digital resources, service bookings, App Store / Google Play in-app purchases and Web payments.
Last updated: July 2026
1. Platforms and payment methods
- App Store / Google Play
- Refunds for in-app purchases made through Apple or Google are handled by those platforms under their rules.
- Web payments
- For Web, Stripe or other web checkout orders, Machi reviews order status, usage, service progress and local law.
- Digital resources
- Downloaded, unlocked or accessed digital resources are usually not refundable without cause unless required by law or there is a material issue.
2. Service bookings
- Cancellation and rescheduling
- Services not yet started may be cancelled or rescheduled under order rules. Late cancellation, lateness or no-shows may incur fees.
- Partial refunds
- If service has started, human work was invested or third-party costs occurred, only partial refunds or no refund may be available.
- How to request
- Send order number, account email, reason and relevant screenshots to hi@machicity.com.