Contact
Questions or partnership ideas? Write to us.
For help using Machi, account support, feedback, business and advertising partnerships, or press, email hi@machicity.com. Tell us your city, your platform and what you need, and we can help faster.
Write to Machi
Help with the app, account support, feedback, extra evidence for a report, business and advertising partnerships, job and housing promotion, system integrations and press all go to this address.
hi@machicity.comWhat to include
Your platform
iOS (with your iOS version) or the web version; for the web, tell us your browser.
Where it went wrong
Which page or feature, and what you did right before it happened. A screenshot helps.
Your account
The email or username you signed up with. Never send your password or full photos of your ID.
Partnership details
Your company or shop name, city, what you'd like to do and how to reach you.
Business beyond Machi
XICO AI
The company in Guangzhou, China that develops and operates Machi. For AI or software projects unrelated to Machi, email hi@xicoai.com.
Open
Good to know
Response times
We sort messages by topic and can't promise a fixed response time.
Sending isn't approval
An email doesn't mean a partnership, ad, business verification or listing has been approved.
Don't wait on email in an emergency
If you're in danger or a scam is happening right now, call 110 (police) or 119 (ambulance) first.