We respect your city life and personal boundaries.

This policy explains how Machi handles account, profile, public content, city selection, device, log, cookie, payment, membership, order, service booking, messaging and notification data.

Last updated: July 2026

Who we are and principles

Service provider

Machi provides a local life and city connection service organized by country, city and language. Contact: hi@machicity.com.

No sale of personal data

Machi does not sell users' personal data to advertisers and does not add emails to unrelated ad lists.

Data minimization and control

We collect what is needed to provide the service, safety review, payments, memberships and service bookings. You can manage profile, languages, notifications and deletion requests.

Information we collect

Account and profile

Email, username, display name, avatar, bio, language preferences, city/region selection and account security state.

User content

Posts, comments, profiles, business content, housing, hiring, secondhand and service information you publish may be visible to other users.

Location and city choice

Machi mainly uses your selected country, city and browsing region to organize content. Precise location is processed only after permission.

Device, logs and cookies

Device details, IP address, approximate region, request time, path, response status, cookies and similar technologies support login, preferences, analytics, security and abuse prevention.

Payments, memberships and orders

Membership, digital resource, service booking and order information is stored for fulfillment, support, invoices, refunds and risk control. Full card details are handled by Stripe, Apple or Google; Machi does not store full card numbers.

Bookings, messages and notifications

Booking forms, communication records, notification preferences, reports and message content may be processed for support, safety review, dispute handling or abuse investigation.

Use, sharing and retention

How we use information

For login, content display, city recommendation, multilingual experience, membership benefits, service fulfillment, payments, safety review, support, notifications and service improvement.

How we share information

We may share necessary information with cloud, email, analytics, payment, App Store / Google Play, support and safety providers, or disclose it when required by law or user safety.

Third-party services

Stripe, Apple, Google, email and sign-in services process relevant information under their own policies. Payment card data is handled directly by payment providers.

Retention

Account and order data is kept while the account exists and as needed for legal or financial duties. Access logs are usually pruned after about 90 days. Safety, report, transaction and dispute records may be retained longer.

User rights and deletion

You may request access, correction, account deletion or processing limits. After deletion, public content, transaction records, legally required orders and safety records may be retained or anonymized.

Minors, security and cross-border processing

Machi does not target minors with unsuitable content. We use permission controls, audit and security measures. Data may be processed across regions where users, providers or team members operate.

Policy updates

Updates are posted on the website. Major changes may be announced through in-app notice, email or other reasonable methods.