FAQ

A few things worth knowing about Machi

Clear answers on the product, availability, Guide, safety, business participation, paid services, and account management.

Product and positioning

What is Machi?

Machi is a local-life and city-community platform organized by country, city, and language, with Guide, Q&A, housing, secondhand exchange, jobs, local services, groups, and events.

Is Machi a city community app?

Yes. Machi is a city-based local life and community platform for local information, city guides, Q&A, community discussions, language exchange groups, events, housing, jobs, services, and business listings. Social features are designed around public city topics and community participation, not private-introduction services.

Is Machi a dating app?

No. Machi does not provide dating matches, matchmaking, paid companionship, or one-on-one date brokering. Social features exist for public city topics, local groups, language exchange, and events.

Is Machi only for Japan?

No. Machi starts with Japan Guide and selected city communities, then expands to more countries and cities.

Is Machi a study abroad agency?

No. Guide organizes Japan study, career and life resources, but Machi's long-term goal is a global city local-life platform.

Use and safety

Can I post housing, jobs or secondhand items?

Yes, but content must be truthful, clear, compliant with local law and subject to review, risk prompts and reporting.

Are paid services guaranteed?

No. Study, career, visa, housing, banking, admission and employment outcomes depend on user materials, third parties and local rules.

Can I delete my account?

Yes. Users can manage profile information and request deletion; public content may already have been seen or interacted with.

How can I contact Machi?

For partnerships, press, business applications, city ideas or privacy requests, email hi@machicity.com.