Payment Services Act

Disclosure under the Japanese Payment Services Act (prepaid payment instruments)

Machi Coins are an in-house (self-issued) prepaid payment instrument as defined by Japan's Payment Services Act (資金決済法). This page lists the statutory disclosures. It is not legal advice.

Last updated: September 2026

1. Issuer

Issuer: Zhixike Technology (Guangzhou) Co., Ltd. (XICO AI), a company registered in the People's Republic of China that develops and operates Machi. Address: Rm 215A, Rm 410, 4/F, Bldg 1, No. 19 Guangsheng Rd, Nansha, Guangzhou, Guangdong, China. Representative: Yao Kai.
Inquiries: For questions or complaints about Machi Coins, contact hi@machicity.com (email support; replies normally within 3 business days; Japanese support available when needed).

2. Nature and conditions of use

Name and how to purchase: Name: Machi Coins (Machi 币). Purchased as top-up packs via App Store in-app purchase (iOS) or Web checkout; prices as shown on each pack (anchored at 1 coin ≈ ¥1 JPY).
Where usable: Usable only inside the Machi app and machicity.com for digital resources, templates and compliant platform services. Not redeemable for cash, not transferable, not withdrawable.
Validity: Machi Coins do not expire.
Purchase limits: No cap on held balance; per-purchase amounts follow the offered packs (currently up to 64,800 coins per pack).
Checking unused balance: After signing in, the balance and full ledger are visible anytime in the app (Settings → Machi Coins Wallet) or on the Web wallet page.
Refunds: Purchased coins are in principle non-refundable except where required by law (e.g. discontinuation of issuance). Packs bought through the App Store follow Apple's refund rules; coins from an Apple-refunded pack are clawed back from the balance.

3. Other statutory matters

Notes: Balance handling on account deletion or suspension for terms violations follows the Terms of Service. Coins may be temporarily unusable during maintenance.
Terms: Use of Machi Coins is governed by the Terms of Service, Membership Terms and Refund Policy on this site.
Security deposit: If the unused balance exceeds the statutory threshold (¥10,000,000) on a base date (March 31 / September 30), Machi will file with the competent Local Finance Bureau and deposit the statutory security as required by law.

1. Issuer

Issuer

Zhixike Technology (Guangzhou) Co., Ltd. (XICO AI), a company registered in the People's Republic of China that develops and operates Machi. Address: Rm 215A, Rm 410, 4/F, Bldg 1, No. 19 Guangsheng Rd, Nansha, Guangzhou, Guangdong, China. Representative: Yao Kai.

Inquiries

For questions or complaints about Machi Coins, contact hi@machicity.com (email support; replies normally within 3 business days; Japanese support available when needed).

2. Nature and conditions of use

Name and how to purchase

Name: Machi Coins (Machi 币). Purchased as top-up packs via App Store in-app purchase (iOS) or Web checkout; prices as shown on each pack (anchored at 1 coin ≈ ¥1 JPY).

Where usable

Usable only inside the Machi app and machicity.com for digital resources, templates and compliant platform services. Not redeemable for cash, not transferable, not withdrawable.

Validity

Machi Coins do not expire.

Purchase limits

No cap on held balance; per-purchase amounts follow the offered packs (currently up to 64,800 coins per pack).

Checking unused balance

After signing in, the balance and full ledger are visible anytime in the app (Settings → Machi Coins Wallet) or on the Web wallet page.

Refunds

Purchased coins are in principle non-refundable except where required by law (e.g. discontinuation of issuance). Packs bought through the App Store follow Apple's refund rules; coins from an Apple-refunded pack are clawed back from the balance.

3. Other statutory matters

Notes

Balance handling on account deletion or suspension for terms violations follows the Terms of Service. Coins may be temporarily unusable during maintenance.

Terms

Use of Machi Coins is governed by the Terms of Service, Membership Terms and Refund Policy on this site.

Security deposit

If the unused balance exceeds the statutory threshold (¥10,000,000) on a base date (March 31 / September 30), Machi will file with the competent Local Finance Bureau and deposit the statutory security as required by law.