Commercial Disclosure

This page provides commercial disclosure information for Machi Web payments, memberships, digital resources and service bookings. It is prepared for Japanese payment review and website disclosure purposes and is not legal advice.

Last updated: July 2026

Business Information

Legal name

Machi / Operator: Yao Kai. Additional legal name details will be disclosed without delay upon lawful or reasonable request.

Address

The operator is an individual business. In line with the mail-order advertising disclosure rules of Japan's Act on Specified Commercial Transactions, the full address is not published here and will be disclosed without delay upon request through a no-delay method such as email. Contact hi@machicity.com with the relevant order number, request purpose and contact details.

Phone number

The operator is an individual business. In line with the disclosure rules of Japan's Act on Specified Commercial Transactions, the phone number is not published here and will be disclosed without delay upon request, typically by email. Customer support is primarily handled by email, with Japanese communication arranged when necessary.

Email address

hi@machicity.com

Operations manager

Yao Kai / YAOKAI

Sales Terms

Price

Prices are shown on each membership plan, digital resource, service booking or product page. Prices are generally tax-inclusive where applicable; taxes or regional differences are shown at checkout when relevant.

Additional fees

Users are responsible for their own internet connection costs. Service bookings may involve transport, official fees, material costs, third-party fees or bank/payment provider fees; foreseeable items are described on the order page or service description.

Accepted payment methods

Web payments mainly use Stripe-supported cards, Apple Pay, Google Pay and related methods. App Store / Google Play purchases follow the relevant platform rules. Actual available methods are shown at checkout.

Payment period

Cards, Apple Pay, Google Pay and other instant payment methods are processed when the order is confirmed. If bank transfer or another non-instant method is offered, the deadline shown on the order page applies.

Delivery time

Digital resources are usually unlocked immediately or shortly after payment confirmation. Membership benefits usually activate after payment confirmation. Service bookings are provided at the agreed time after request and scheduling confirmation.

Cancellation, Returns and Refunds

Customer-requested cancellation or refund

Service bookings that have not started may be cancelled, rescheduled or refunded under the order page and Refund Policy. Downloaded, unlocked or accessed digital resources are usually not refundable without cause unless required by law or there is a material issue.

Defective goods or services

If a digital resource cannot be accessed, a file is materially damaged, order benefits do not activate or a service materially differs from the order description, contact hi@machicity.com. Machi will review and may provide repair, re-delivery, equivalent replacement, partial refund or refund.

Membership purchases and validity

Web membership is a one-time purchase and does not create a Stripe subscription or automatic renewal. After successful payment, membership is activated or extended for the purchased period; the membership page and order history show the current validity. Memberships purchased through the App Store / Google Play are managed under those stores' rules.

Payment use boundary

Payments on Machi are only for platform services, digital resources, verified promotions, advertising, memberships and clearly described service bookings. They are never used for dating, matchmaking, paid companionship, adult services, or one-on-one date brokering.

Optional Disclosures

Application period

If a limited-time activity, booking slot or promotion has an application period, it is shown on the relevant page or order page.

Available quantity

If digital resources, memberships or service bookings have quantity, capacity, region or language limits, they are shown on the relevant page.

Operating environment

Machi Web supports modern browsers. iOS / Android app system requirements follow the relevant store listing when released.

Updates

This page can be updated from the admin console. Material changes may be announced through the website, order pages, in-app notices or other reasonable methods.